Welcome
to the Shipping and Policies page of SunnilandPatio.com! It is our mission
to build lifetime relationships with you, our customer, by meeting your needs to the best
of our ability. Thank you for visiting our site. We look forward to serving you!
Our products may be shipped by
USPS, FedEx, DHL at our discretion inorder to receive optimum pricing. Shipments to HI,
PR, AK and Canada will also be shipped USPS, FedEx or DHL. Please allow 3 - 14 business
days for most deliveries.
We occassionally offer FREE Standard Shipping for orders with a predetermined minimum merchandise
purchase amount, and/or promotional product discounts! When an offer is active, we will
apply the applicable discount to the shopping cart upon check out.
PLEASE READ THIS
DOCUMENT CAREFULLY! IT CONTAINS IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS AS
WELL AS LIMITATIONS AND EXCLUSIONS THAT APPLY TO YOU.
SHIPMENT OF YOUR
PRODUCTS
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SHIPMENT
& OWNERSHIP
SunnilandPatio.com will arrange shipping of the Product to
your address. Ownership of the Product passes to you upon delivery to the
carrier and risk of loss passes to you upon delivery.The costs of shipping and handling
will be shown on your purchase receipt or invoice. SunnilandPatio.com will inform you of
estimated shipment dates, but it will not be responsible for delays in delivery due to
events beyond its control, including shortage of materials, labor strikes, transportation
failures, or acts of God. We ship all domestic orders via USPS, FedEx or DHL with a
signature requirement. No COD orders. International Orders: See additional information
below. You may also email us with questions about Shipping
Rates: Sales@SunnilandPatio.com.
PRICE &
PAYMENT. Your total price for the Product ordered will be stated on your
purchase receipt or invoice. Prices and configurations advertised are subject to change
without notice or obligation prior to acceptance of your order.
Prices
advertised do not include shipping and handling, or applicable sales taxes, and these will
be added to the price you pay. Any existing or new taxes or fees charged
by any governmental authority will be added to your purchase receipt or invoice. Whenever
possible we publish our prices and make it easy for you to purchase from us using our
secure online shopping bag. All critical information including your credit card number is
encrypted before being transmitted. You are also welcome to call for any other pricing
questions at 1.561.253.2650.
SPECIAL DISCOUNTS |
All of the data on products, including
but not limited to, any discounted prices or special offers, and the availability of any
product, is subject to change without notice. SunnilandPatio.com intends to update
information and data listed on the site where appropriate but shall not be liable for any
inaccuracies. SPECIAL NOTE: When you see the
following statement, *This offer is available only through our secure online shopping
service!", it means that any special offers ordered through our Toll Free or Business
Phone number will not be accepted.
GENERAL TERMS OF SALE
INSPECTION OF
PRODUCT UPON RECEIPT. You must examine the Product(s) upon receipt. If any
item is damaged or missing, you must notify SunnilandPatio.com at once. SunnilandPatio.com
will not consider any claim for damaged or missing items more than three (3) days from the
date of delivery.
LIMITED MONEY
BACK GUARANTEE.
SunnilandPatio.com offers a limited money back guarantee for
thirty (30) days on unused products only. Sales on used products are
final. TO RECEIVE A REFUND UNDER THE LIMITED MONEY BACK GUARANTEE, YOU MUST NOTIFY
SUNNILANDPATIO.com OF YOUR DESIRE TO RETURN THE PRODUCT AND ACCESSORIES WITHIN THIRTY (30)
DAYS, FROM THE DATE YOU RECEIVED YOUR PRODUCT. YOU MUST ALSO RETURN THE PRODUCT AS
PACKAGED TO SUNNILANDPATIO.com'S DESIGNATED ADDRESS WITHIN SEVEN (7) DAYS AFTER YOU
RECEIVE A RETURN MERCHANDISE AUTHORIZATION ("RMA") NUMBER.
SUNNILANDPATIO.com
will refund the original purchase price of the Product and applicable
sales taxes. SHIPPING, HANDLING, INSURANCE FEES, AND FEES
FOR SERVICES THAT HAVE BEEN PERFORMED (INCLUDING APPLICABLE SALES TAXES) THAT YOU PAID
WHEN YOU BOUGHT YOUR PRODUCT AND ACCESSORIES ARE NOT REFUNDABLE, AND WILL BE DEDUCTED FROM
YOUR REFUND.
The returned
Product(s) must be in the same condition as you received them.
If you are
expecting a refund, please allow a reasonable period of time for the
Product and/or Accessories to arrive at SunnilandPatio.com. SunnilandPatio.com will
inspect the Product(s) and, after they are accepted, process your refund within seven (7)
business days. SunnilandPatio.com will notify you if your Product(s) are not accepted.
THE LIMITED MONEY BACK
GUARANTEE IS NOT A WARRANTY. SUNNILANDPATIO.com MAY CHANGE OR CANCEL IT AT ANY TIME BEFORE
ACCEPTING YOUR ORDER.
We proudly
stand behind all our products. At SunnilandPatio.com, we are not happy
unless you are 100% satisfied. You can return any product purchased from us within 30 days
of the order date. In order to make the return process as smooth as possible, please read
the following procedure carefully.
1.
You should email us at Sales@SunnilandPatio.com and request
a return code. Please provide an explanation on why your product needs to
be returned.
2.
Return items using the address on the packing slip.
If you no longer have the packing slip, please write your name, order number, address,
return code and contact information on another piece of paper and attach it to the box.
Anything you return should be either unopened, or in otherwise new condition, to ensure
that you're eligible for a full refund.
3.
We will contact you with details of your refund, once we
receive and process the returned item. Please note that we refund shipping
costs only if the return is the result of our error, and the entire order is returned.
SunnilandPatio.com will only process returns and refunds for items purchased at
SunnilandPatio.com.
Note:
All returns may be subject to a 15% restocking fee.
The privacy and security of your shopping experience is one
of our primary concerns. You can always feel confident when you shop with
us. We take the maximum possible number of security precautions available. Furthermore, we
go out of our way to respect your privacy. SunnilandPatio.com will never sell or exchange
any of your personal information.
INTERNATIONAL
SHIPPING INFORMATION
We do not ship international orders at this time.
All of the data on products, including but not limited to,
the prices and the availability of any product feature, is subject to change without
notice by the manufacturers. SunnilandPatio.com intends to update
information and data listed on the site where appropriate but shall not be liable for any
inaccuracies.
All cushions are non-refundable; therefore, not
returnable.
Warranty
All cushions have a one-year warranty that guarantees cushions free from defects in
material or workmanship as of the date of purchase and will remain for a period of one
year from the date of delivery. If your cushions fail structurally during the period of
one year from original purchase, they will be repaired or replaced without charge with
proper proof of purchase. The warranty does not cover products used for commercial
purchases, or products that have not been cleaned or maintained properly. This warranty
does not cover normal fading or stretching that occurs in fabrics and upholstery
materials.
Vinyl Straps, Fasteners & Parts
Return Policies: |
GENERAL
STATEMENT OF LIABILITY
While we provide information for do-it-yourself patio furniture repair, installation of
slings and installation of vinyl strap these operations are not without risk. Injury may
occur during an installation or furniture may be damaged in the process. We are not
responsible or liable for damages that may be sustained to persons or property during an
installation. For this reason we recommend professional installation as the best option
when at all possible. While care has been taken in the preparation of the information
contained in this web site, Sunniland Patio Inc. and SunniLandPatio.com does not and
cannot guarantee its accuracy. Anyone accessing this information does so at their own
risk. It will be assumed that access indemnifies Sunniland Patio Inc. and it's
subsidiaries from any and all injury or damage arising from such use.
SPECIAL ORDER ITEMS BILLING POLICY
All items, not in current inventory of SunniLandPatio.com, will be billed at the time the
order
is placed.
PRECUT STRAP RETURN POLICY
Precut straps are not returnable or refundable due to incorrect size or color. Please
measure carefully before entering your order. Vinyl colors may vary based on the
interpretation of your computer monitor. For truest color match please request color
samples prior to ordering.
VINYL BY THE ROLL RETURN POLICY
There will be a 30% restocking fee for all returned rolls of vinyl strapping. Rolls must
be unused and returned in good condition within 30 days of original order for credit to
apply. Customer is responsible for return shipping charges. We will credit your account
for the cost of the vinyl less 30%. Shipping charges will not be credited.
Please select carefully before
ordering. Vinyl colors may vary based on the interpretation of your computer monitor.
Sunniland Patio is not responsible for inaccurate color matching based on the colors shown
on your monitor. For truest color match please request color samples prior to ordering.
If you need to return and item
please send an email to sales@sunnilandpatio.com. We will email you a return authorization
form to include in your return shipment.
REPLACEMENT PARTS RETURN POLICY
Parts including but not limited to glides, control arms, end caps, tires, wheels, rivets,
clips, brackets, caps and spring plates are not returnable or refundable.
SLING BILLING AND RETURN POLICY
Custom sling orders will be billed to the customer's credit card upon receipt of the
order. These slings are made to your specific measurements and color preference and can
not restocked or resold. For this reason custom made slings are not returnable or
refundable due to incorrect size, color or the inability to install. Please measure
carefully prior to placing your order. Sunniland Patio is not responsible for inaccurate
color matching based on the colors shown on your monitor. For truest color match please
request color samples prior to ordering.
If you have a problem with the
size of your sling, contact us immediately at 1.561.253.2650. We will make every effort to adjust the sling and make it the
correct size. If Sunniland Patio made your slings in error, we will gladly make
adjustments at no charge. If the customer has made an error in measuring, we will gladly
work with you to make the necessary adjustments. We want your slings to fit and our
customers to be happy with our product. Additional labor fees (if any) will be determined
on a case by case basis.
SLING SIZE DESCREPANCY
ADJUSTMENT & PRICING:
Error measuring on the part of
Sunniland Patio
Sunniland Patio will make adjustments at no charge to slings purchased from us if the
error(s) in question were made in our shops. Request for adjustments must be made within
30 days from the date of invoice to be eligible for adjustments at no charge.
Error measuring on the part of the customer:
For customer errors, fees from $10 to $20 per sling will be assessed depending on the
extent of alterations. All adjustments and alterations to slings must be made within 30
days from date of invoice. After 30 days, alteration fees will be at the discretion of
Sunniland Patio.
SUNNILAND PATIO BILLING AND RETURN POLICY
The total cost of SunniLand Patio replacement slings, padded slings or cushions will be
billed to the customer's credit card upon receipt of the order. SunniLand Patio
replacement slings are made to your specific requirements and can not restocked or resold.
Lead time for SunniLand Patio sling and cushion orders is 3-4 weeks.
All SunniLand Patio replacement slings are ordered directly from the SunniLand Patio
factory and drop shipped directly to you. Please measure the frame size carefully prior to
ordering. If you have any questions or are unsure what model to order, please call us and
we'll gladly help you determine the correct size. Order cancellations must be received
within 10 days of original order placement with Sunniland Patio. No returned goods will be
accepted without written authorization from the factory.
If you have a problem with your
SunniLand Patio Replacement Sling order, contact Sunniland Patio immediately at 1.561.253.2650. It is our experience that SunniLand Patio is very easy to work with
if you have a problem. Replacement slings are not returnable if you are unhappy with the
fabric you have chosen. It is best to order fabric samples prior to ordering to insure
your satisfaction. Every computer monitor presents colors differently. Sunniland Patio is
not responsible for inaccurate color matching based on the colors shown on your monitor.
For truest color match please request color samples prior to ordering.
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