Sunniland Patio Shipping & Policies
General Info | Vinyl Straps, Fasteners & Parts | Replacement Cushions
Product Shipment | Furniture Shipment | Return Policy | Privacy Policy

Welcome to the Shipping and Policies page of SunnilandPatio.com! It is our mission to build lifetime relationships with you, our customer, by meeting your needs to the best of our ability. Thank you for visiting our site. We look forward to serving you!

Our products may be shipped by USPS, FedEx, DHL at our discretion inorder to receive optimum pricing. Shipments to HI, PR, AK and Canada will also be shipped USPS, FedEx or DHL. Please allow 3 - 14 business days for most deliveries.

We occassionally offer FREE Standard Shipping for orders with a predetermined minimum merchandise purchase amount, and/or promotional product discounts! When an offer is active, we will apply the applicable discount to the shopping cart upon check out.

All of the data on products, including but not limited to, the prices and the availability of any product feature, is subject to change without notice by the manufacturers. SunnilandPatio.com intends to update information and data listed on the site where appropriate but shall not be liable for any inaccuracies.

PLEASE READ THIS DOCUMENT CAREFULLY! IT CONTAINS IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS AS WELL AS LIMITATIONS AND EXCLUSIONS THAT APPLY TO YOU.

SHIPMENT & OWNERSHIP

SunnilandPatio.com will arrange shipping of the Product to your address. Ownership of the Product passes to you upon delivery to the carrier and risk of loss passes to you upon delivery.The costs of shipping and handling will be shown on your purchase receipt or invoice. SunnilandPatio.com will inform you of estimated shipment dates, but it will not be responsible for delays in delivery due to events beyond its control, including shortage of materials, labor strikes, transportation failures, or acts of God. We ship all domestic orders via USPS, FedEx or DHL with a signature requirement. No COD orders. International Orders: See additional information below. You may also email us with questions about Shipping Rates: Sales@SunnilandPatio.com.

PRICE & PAYMENT. Your total price for the Product ordered will be stated on your purchase receipt or invoice. Prices and configurations advertised are subject to change without notice or obligation prior to acceptance of your order.

Prices advertised do not include shipping and handling, or applicable sales taxes, and these will be added to the price you pay. Any existing or new taxes or fees charged by any governmental authority will be added to your purchase receipt or invoice. Whenever possible we publish our prices and make it easy for you to purchase from us using our secure online shopping bag. All critical information including your credit card number is encrypted before being transmitted. You are also welcome to call for any other pricing questions at 1.561.253.2650.

Standard shipping via common carrier is included in the quoted price. Curbside delivery, signature required. Extraordinary delivery requirements may necessitate an additional fee to the carrier. The estimated delivery time will be approximately 3 - 4 weeks from the time of order. Delivery is not available to Puerto Rico, Alaska or Hawaii.

All of the data on products, including but not limited to, any discounted prices or special offers, and the availability of any product, is subject to change without notice. SunnilandPatio.com intends to update information and data listed on the site where appropriate but shall not be liable for any inaccuracies. SPECIAL NOTE: When you see the following statement, *This offer is available only through our secure online shopping service!", it means that any special offers ordered through our Toll Free or Business Phone number will not be accepted.

GENERAL TERMS OF SALE

INSPECTION OF PRODUCT UPON RECEIPT. You must examine the Product(s) upon receipt. If any item is damaged or missing, you must notify SunnilandPatio.com at once. SunnilandPatio.com will not consider any claim for damaged or missing items more than three (3) days from the date of delivery.

LIMITED MONEY BACK GUARANTEE.

SunnilandPatio.com offers a limited money back guarantee for thirty (30) days on unused products only. Sales on used products are final. TO RECEIVE A REFUND UNDER THE LIMITED MONEY BACK GUARANTEE, YOU MUST NOTIFY SUNNILANDPATIO.com OF YOUR DESIRE TO RETURN THE PRODUCT AND ACCESSORIES WITHIN THIRTY (30) DAYS, FROM THE DATE YOU RECEIVED YOUR PRODUCT. YOU MUST ALSO RETURN THE PRODUCT AS PACKAGED TO SUNNILANDPATIO.com'S DESIGNATED ADDRESS WITHIN SEVEN (7) DAYS AFTER YOU RECEIVE A RETURN MERCHANDISE AUTHORIZATION ("RMA") NUMBER.

SUNNILANDPATIO.com will refund the original purchase price of the Product and applicable sales taxes. SHIPPING, HANDLING, INSURANCE FEES, AND FEES FOR SERVICES THAT HAVE BEEN PERFORMED (INCLUDING APPLICABLE SALES TAXES) THAT YOU PAID WHEN YOU BOUGHT YOUR PRODUCT AND ACCESSORIES ARE NOT REFUNDABLE, AND WILL BE DEDUCTED FROM YOUR REFUND.

The returned Product(s) must be in the same condition as you received them.

If you are expecting a refund, please allow a reasonable period of time for the Product and/or Accessories to arrive at SunnilandPatio.com. SunnilandPatio.com will inspect the Product(s) and, after they are accepted, process your refund within seven (7) business days. SunnilandPatio.com will notify you if your Product(s) are not accepted.

THE LIMITED MONEY BACK GUARANTEE IS NOT A WARRANTY. SUNNILANDPATIO.com MAY CHANGE OR CANCEL IT AT ANY TIME BEFORE ACCEPTING YOUR ORDER.

We proudly stand behind all our products. At SunnilandPatio.com, we are not happy unless you are 100% satisfied. You can return any product purchased from us within 30 days of the order date. In order to make the return process as smooth as possible, please read the following procedure carefully. *See exclusions below.

1. You should email us at Sales@SunnilandPatio.com and request a return code. Please provide an explanation on why your product needs to be returned.

2. Return items using the address on the packing slip. If you no longer have the packing slip, please write your name, order number, address, return code and contact information on another piece of paper and attach it to the box. Anything you return should be either unopened, or in otherwise new condition, to ensure that you're eligible for a full refund.

3. We will contact you with details of your refund, once we receive and process the returned item. Please note that we refund shipping costs only if the return is the result of our error, and the entire order is returned. SunnilandPatio.com will only process returns and refunds for items purchased at SunnilandPatio.com.

Note: All returns may be subject to a 30% restocking fee.

The privacy and security of your shopping experience is one of our primary concerns. You can always feel confident when you shop with us. We take the maximum possible number of security precautions available. Furthermore, we go out of our way to respect your privacy. SunnilandPatio.com will never sell or exchange any of your personal information.

INTERNATIONAL SHIPPING INFORMATION

Currently there are certain counties that we cannot ship to because of insurance reasons.

Fees, Taxes, and Restrictions:  Please keep in mind that your government or another entity in your country may impose a charge for custom and/or brokerage fees, duties and taxes on items received from the US. These charges do not originate from our company nor do we benefit from them in any way. You are responsible for payment of all custom and brokerage fees, duties and taxes that may be imposed when these goods are imported into your country. Since these fees will vary from country to country, we do not know what your fees will be and advise you to contact your local government customs agent to determine the rate for the products you would like to purchase. To avoid a delay in receiving your product from customs, be sure that you provide us with a phone number where you can be reached when your product arrives.

SunnilandPatio.com is unable to take responsibility for knowing the local customs duties and import policies for every country we ship to.

Order Verification: The security of our customers information is important to us.  We reserve the right to verify all order details prior to order processing.  This includes the use of third party data resources as well as our own internal security, information and verification procedures.   

Pricing: All prices on our site are in US dollars. If you are a non-US customer, your credit card company will normally convert your order total from US dollars to your local currency.  We do not have control over the exchange rate, but you can get an idea of what it might be by checking this site http://www.xe.com.

Returns: SunnilandPatio.com accepts requests for international exchanges. Requests must be received by SunnilandPatio.com within 10 days of receipt of the product. However, at this time, we are unable to accept returns internationally.

Please be sure verify all details including your Ship to Address and preferred shipping method before placing your order so that your order can be processed quickly and efficiently. If you have any questions, don't hesitate to contact SunnilandPatio.com.

All of the data on products, including but not limited to, the prices and the availability of any product feature, is subject to change without notice by the manufacturers. SunnilandPatio.com intends to update information and data listed on the site where appropriate but shall not be liable for any inaccuracies.

All cushions are non-refundable; therefore, not returnable.

Warranty
All cushions have a one-year warranty that guarantees cushions free from defects in material or workmanship as of the date of purchase. The guarantee will remain for a period of one year from the date of delivery. If your cushions should fail structurally during the period of one year from original purchase, they will be repaired or replaced without charge with proper proof of purchase. This warranty does not cover products used for commercial purchases, or products that have not been cleaned or maintained properly by the customer. This warranty also does not cover fading or stretching that occurs in fabrics and upholstery materials from normal use.

GENERAL STATEMENT OF LIABILITY
Information for do-it-yourself patio furniture repair, installation of slings and installation of vinyl strapping is provided on this site, however please note that these operations are not without risk. You may be Injured during an installation, or your furniture may be damaged in the process. Sunniland Patio Inc. and SunniLandPatio.com are not responsible or liable for damages that may occur to persons or property during an installation. Therefore we recommend professional installation as your best option if at all possible. While the information contained in this web site was carefully compiled, Sunniland Patio Inc. and SunniLandPatio.com do not and cannot guarantee its absolute accuracy. Anyone accessing this information is advised to do so at their own risk. User access indemnifies Sunniland Patio Inc. from any and all injury or damage arising from such use.

SPECIAL ORDER ITEMS BILLING POLICY
Any items not in currently in stock of SunniLandPatio.com, will be billed at the time the order
is placed.

PRECUT STRAP RETURN POLICY
Precut straps are not returnable and no refunds will be issued due to incorrect size or color.We advise you to please measure carefully before entering your order. While SunnilandPatio.com has made every effort to accurately display the vinyl colors, the actual colors you see will depend upon your monitor and therefore can only provide a basic reference only. For best color match please request color samples prior to ordering.

VINYL BY THE ROLL RETURN POLICY

INSPECTION OF PRODUCT UPON RECEIPT. You must examine the Product(s) upon receipt. If any item is damaged or missing, you must notify Sunniland Patio at once. We will not consider any claim for damaged or missing items more than fourteen (14) days from the date of delivery.

PLEASE NOTE: A 30% restocking fee for all returned rolls of vinyl strapping will be applied. Rolls must be unused and returned in same good condition as received within 30 days of original order for credit to apply. Customers are responsible for return shipping charges. Sunniland Patio will credit your account for the cost of the vinyl less 30%. Shipping charges will not be credited.

Please make your selections carefully before ordering. Vinyl colors may vary based on the interpretation of your computer monitor. Again, while SunnilandPatio.com has made every effort to accurately display the vinyl colors, the actual colors you see will depend upon your monitor and therefore can only provide a basic reference only. For best color match please request color samples prior to ordering.

LIMITED MONEY BACK GUARANTEE. Sunniland Patio offers a limited money back guarantee for fourteen (30) days on unopened products only. Sales on opened or used products are final. TO RECEIVE A REFUND UNDER THE LIMITED MONEY BACK GUARANTEE, YOU MUST NOTIFY SUNNILAND PATIO OF YOUR DESIRE TO RETURN THE PRODUCT AND ACCESSORIES WITHIN FOURTEEN (30) DAYS, FROM THE DATE YOU RECEIVED YOUR PRODUCT. YOU MUST ALSO RETURN THE PRODUCT AS PACKAGED TO SUNNILAND PATIO'S DESIGNATED ADDRESS WITHIN SEVEN (7) DAYS AFTER YOU RECEIVE A RETURN MERCHANDISE AUTHORIZATION ("RMA") NUMBER.

SUNNILAND PATIO will refund the original purchase price of the Product and applicable sales taxes. SHIPPING, HANDLING, INSURANCE FEES, AND FEES FOR SERVICES THAT HAVE BEEN PERFORMED (INCLUDING APPLICABLE SALES TAXES) THAT YOU PAID WHEN YOU BOUGHT YOUR PRODUCT AND ACCESSORIES ARE NOT REFUNDABLE, AND WILL BE DEDUCTED FROM YOUR REFUND.

If you need to return and item please send an email to sales@sunnilandpatio.com. We will email you a return authorization form to include in your return shipment.

REPLACEMENT PARTS RETURN POLICY
Parts including but not limited to clips, glides, end caps, tires, control arms, wheels, rivets, brackets, spring plates and caps are not returnable or refundable.

SLING BILLING AND RETURN POLICY
Custom sling orders will be charged to the customer's credit card upon receipt of the order. These slings are custom made to your specific measurements and color preference and can not restocked or resold. Because of this reason custom made slings are not returnable or refundable due to incorrect size, color or the inability to install. It is therefore your responsibility to measure carefully prior to placing your order. While SunnilandPatio.com has made every effort to accurately display colors, the actual colors you see will depend upon your monitor and therefore can only provide a basic reference only. For best color match please request color samples prior to ordering.