to the Shipping and Policies page of SunnilandPatio.com! It is our mission
to build lifetime relationships with you, our customer, by meeting your needs to the best
of our ability. Thank you for visiting our site. We look forward to serving you!
Our products may be shipped by
USPS, FedEx, DHL at our discretion inorder to receive optimum pricing. Shipments to HI,
PR, AK and Canada will also be shipped USPS, FedEx or DHL. Please allow 3 - 14 business
days for most deliveries.
We occassionally offer FREE Standard Shipping for orders with a predetermined minimum merchandise
purchase amount, and/or promotional product discounts! When an offer is active, we will
apply the applicable discount to the shopping cart upon check out.
All of the data on products, including but not
limited to, the prices and the availability of any product feature, is subject to change
without notice by the manufacturers. SunnilandPatio.com intends to update information and
data listed on the site where appropriate but shall not be liable for any inaccuracies.
PLEASE READ THIS
DOCUMENT CAREFULLY! IT CONTAINS IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS AS
WELL AS LIMITATIONS AND EXCLUSIONS THAT APPLY TO YOU.
SunnilandPatio.com will arrange shipping of the Product to
your address. Ownership of the Product passes to you upon delivery to the
carrier and risk of loss passes to you upon delivery.The costs of shipping and handling
will be shown on your purchase receipt or invoice. SunnilandPatio.com will inform you of
estimated shipment dates, but it will not be responsible for delays in delivery due to
events beyond its control, including shortage of materials, labor strikes, transportation
failures, or acts of God. We ship all domestic orders via USPS, FedEx or DHL with a
signature requirement. No COD orders. International Orders: See additional information
below. You may also email us with questions about Shipping
PAYMENT. Your total price for the Product ordered will be stated on your
purchase receipt or invoice. Prices and configurations advertised are subject to change
without notice or obligation prior to acceptance of your order.
advertised do not include shipping and handling, or applicable sales taxes, and these will
be added to the price you pay. Any existing or new taxes or fees charged
by any governmental authority will be added to your purchase receipt or invoice. Whenever
possible we publish our prices and make it easy for you to purchase from us using our
secure online shopping bag. All critical information including your credit card number is
encrypted before being transmitted. You are also welcome to call for any other pricing
questions at 1.561.253.2650.
Standard shipping via common carrier is included in
the quoted price. Curbside delivery, signature required. Extraordinary delivery
requirements may necessitate an additional fee to the carrier. The estimated delivery
time will be approximately 3 - 4 weeks from the time of order. Delivery is not
available to Puerto Rico, Alaska or Hawaii.
All of the data on products, including
but not limited to, any discounted prices or special offers, and the availability of any
product, is subject to change without notice. SunnilandPatio.com intends to update
information and data listed on the site where appropriate but shall not be liable for any
inaccuracies. SPECIAL NOTE: When you see the
following statement, *This offer is available only through our secure online shopping
service!", it means that any special offers ordered through our Toll Free or Business
Phone number will not be accepted.
GENERAL TERMS OF SALE
PRODUCT UPON RECEIPT. You must examine the Product(s) upon receipt. If any
item is damaged or missing, you must notify SunnilandPatio.com at once. SunnilandPatio.com
will not consider any claim for damaged or missing items more than three (3) days from the
date of delivery.
SunnilandPatio.com offers a limited money back guarantee for
thirty (30) days on unused products only. Sales on used products are
final. TO RECEIVE A REFUND UNDER THE LIMITED MONEY BACK GUARANTEE, YOU MUST NOTIFY
SUNNILANDPATIO.com OF YOUR DESIRE TO RETURN THE PRODUCT AND ACCESSORIES WITHIN THIRTY (30)
DAYS, FROM THE DATE YOU RECEIVED YOUR PRODUCT. YOU MUST ALSO RETURN THE PRODUCT AS
PACKAGED TO SUNNILANDPATIO.com'S DESIGNATED ADDRESS WITHIN SEVEN (7) DAYS AFTER YOU
RECEIVE A RETURN MERCHANDISE AUTHORIZATION ("RMA") NUMBER.
will refund the original purchase price of the Product and applicable
sales taxes. SHIPPING, HANDLING, INSURANCE FEES, AND FEES
FOR SERVICES THAT HAVE BEEN PERFORMED (INCLUDING APPLICABLE SALES TAXES) THAT YOU PAID
WHEN YOU BOUGHT YOUR PRODUCT AND ACCESSORIES ARE NOT REFUNDABLE, AND WILL BE DEDUCTED FROM
Product(s) must be in the same condition as you received them.
If you are
expecting a refund, please allow a reasonable period of time for the
Product and/or Accessories to arrive at SunnilandPatio.com. SunnilandPatio.com will
inspect the Product(s) and, after they are accepted, process your refund within seven (7)
business days. SunnilandPatio.com will notify you if your Product(s) are not accepted.
THE LIMITED MONEY BACK
GUARANTEE IS NOT A WARRANTY. SUNNILANDPATIO.com MAY CHANGE OR CANCEL IT AT ANY TIME BEFORE
ACCEPTING YOUR ORDER.
stand behind all our products. At SunnilandPatio.com, we are not happy
unless you are 100% satisfied. You can return any product purchased from us within 30 days
of the order date. In order to make the return process as smooth as possible, please read
the following procedure carefully. *See exclusions below.
You should email us at Sales@SunnilandPatio.com and request
a return code. Please provide an explanation on why your product needs to
Return items using the address on the packing slip.
If you no longer have the packing slip, please write your name, order number, address,
return code and contact information on another piece of paper and attach it to the box.
Anything you return should be either unopened, or in otherwise new condition, to ensure
that you're eligible for a full refund.
We will contact you with details of your refund, once we
receive and process the returned item. Please note that we refund shipping
costs only if the return is the result of our error, and the entire order is returned.
SunnilandPatio.com will only process returns and refunds for items purchased at
All returns may be subject to a 30% restocking fee.
The privacy and security of your shopping experience is one
of our primary concerns. You can always feel confident when you shop with
us. We take the maximum possible number of security precautions available. Furthermore, we
go out of our way to respect your privacy. SunnilandPatio.com will never sell or exchange
any of your personal information.
Currently there are certain counties that we
cannot ship to because of insurance reasons.
Taxes, and Restrictions: Please keep in mind that your government or
another entity in your country may impose a charge for custom and/or brokerage fees,
duties and taxes on items received from the US. These charges do not originate from our
company nor do we benefit from them in any way. You are responsible for payment of all
custom and brokerage fees, duties and taxes that may be imposed when these goods are
imported into your country. Since these fees will vary from country to country, we do not
know what your fees will be and advise you to contact your local government customs agent
to determine the rate for the products you would like to purchase. To avoid a delay in
receiving your product from customs, be sure that you provide us with a phone number where
you can be reached when your product arrives.
SunnilandPatio.com is unable to take responsibility for knowing the local customs
duties and import policies for every country we ship to.
Order Verification: The
security of our customers information is important to us. We reserve the right to
verify all order details prior to order processing. This includes the use of third
party data resources as well as our own internal security, information and verification
Pricing: All prices on
our site are in US dollars. If you are a non-US customer, your credit card company will
normally convert your order total from US dollars to your local currency. We do not
have control over the exchange rate, but you can get an idea of what it might be by
checking this site http://www.xe.com.
Returns: SunnilandPatio.com accepts requests for international exchanges. Requests must be
received by SunnilandPatio.com within 10 days of receipt of the product. However, at this time, we
are unable to accept returns internationally.
Please be sure verify all details including your Ship to
Address and preferred shipping method before placing your order so that your order can be
processed quickly and efficiently. If you have any questions, don't hesitate to contact SunnilandPatio.com.
All of the data
on products, including but not limited to, the prices and the availability of any product
feature, is subject to change without notice by the manufacturers.
SunnilandPatio.com intends to update information and data listed on the site where
appropriate but shall not be liable for any inaccuracies.
All cushions are non-refundable; therefore, not
All cushions have a one-year warranty that guarantees cushions free from defects in
material or workmanship as of the date of purchase. The guarantee will remain for a period
of one year from the date of delivery. If your cushions should fail structurally during
the period of one year from original purchase, they will be repaired or replaced without
charge with proper proof of purchase. This warranty does not cover products used for
commercial purchases, or products that have not been cleaned or maintained properly by the
customer. This warranty also does not cover fading or stretching that occurs in fabrics
and upholstery materials from normal use.
Vinyl Straps, Fasteners & Parts
GENERAL STATEMENT OF LIABILITY
Information for do-it-yourself patio furniture repair, installation of slings and
installation of vinyl strapping is provided on this site, however please note that these
operations are not without risk. You may be Injured during an installation, or your
furniture may be damaged in the process. Sunniland Patio Inc. and SunniLandPatio.com are
not responsible or liable for damages that may occur to persons or property during an
installation. Therefore we recommend professional installation as your best option if at
all possible. While the information contained in this web site was carefully compiled,
Sunniland Patio Inc. and SunniLandPatio.com do not and cannot guarantee its absolute
accuracy. Anyone accessing this information is advised to do so at their own risk. User
access indemnifies Sunniland Patio Inc. from any and all injury or damage arising from
SPECIAL ORDER ITEMS BILLING POLICY
Any items not in currently in stock of SunniLandPatio.com, will be billed at the time the
PRECUT STRAP RETURN POLICY
Precut straps are not returnable and no refunds will be issued due to incorrect size or
color.We advise you to please measure carefully before entering your order. While
SunnilandPatio.com has made every effort to accurately display the vinyl colors, the
actual colors you see will depend upon your monitor and therefore can only provide a basic
reference only. For best color match please request color samples prior to ordering.
VINYL BY THE ROLL RETURN POLICY
INSPECTION OF PRODUCT UPON RECEIPT. You must examine the Product(s) upon receipt.
If any item is damaged or missing, you must notify Sunniland Patio at once. We will not
consider any claim for damaged or missing items more than fourteen (14) days from the date
PLEASE NOTE: A 30% restocking fee for all returned rolls of vinyl strapping will be
applied. Rolls must be unused and returned in same good condition as received within 30
days of original order for credit to apply. Customers are responsible for return shipping
charges. Sunniland Patio will credit your account for the cost of the vinyl less 30%.
Shipping charges will not be credited.
Please make your selections
carefully before ordering. Vinyl colors may vary based on the interpretation of your
computer monitor. Again, while SunnilandPatio.com has made every effort to accurately
display the vinyl colors, the actual colors you see will depend upon your monitor and
therefore can only provide a basic reference only. For best color match please request
color samples prior to ordering.
LIMITED MONEY BACK GUARANTEE. Sunniland Patio offers a limited money back guarantee for
fourteen (30) days on unopened products only. Sales on opened or used products are final.
TO RECEIVE A REFUND UNDER THE LIMITED MONEY BACK GUARANTEE, YOU MUST NOTIFY SUNNILAND
PATIO OF YOUR DESIRE TO RETURN THE PRODUCT AND ACCESSORIES WITHIN FOURTEEN (30) DAYS, FROM
THE DATE YOU RECEIVED YOUR PRODUCT. YOU MUST ALSO RETURN THE PRODUCT AS PACKAGED TO
SUNNILAND PATIO'S DESIGNATED ADDRESS WITHIN SEVEN (7) DAYS AFTER YOU RECEIVE A RETURN
MERCHANDISE AUTHORIZATION ("RMA") NUMBER.
SUNNILAND PATIO will refund the original purchase price of the Product and applicable
sales taxes. SHIPPING, HANDLING, INSURANCE FEES, AND FEES FOR SERVICES THAT HAVE BEEN
PERFORMED (INCLUDING APPLICABLE SALES TAXES) THAT YOU PAID WHEN YOU BOUGHT YOUR PRODUCT
AND ACCESSORIES ARE NOT REFUNDABLE, AND WILL BE DEDUCTED FROM YOUR REFUND.
If you need to return and item please send an email to email@example.com. We will
email you a return authorization form to include in your return shipment.
REPLACEMENT PARTS RETURN POLICY
Parts including but not limited to clips, glides, end caps, tires, control arms, wheels,
rivets, brackets, spring plates and caps are not returnable or refundable.
SLING BILLING AND RETURN POLICY
Custom sling orders will be charged to the customer's credit card upon receipt of the
order. These slings are custom made to your specific measurements and color preference and
can not restocked or resold. Because of this reason custom made slings are not returnable
or refundable due to incorrect size, color or the inability to install. It is therefore
your responsibility to measure carefully prior to placing your order. While
SunnilandPatio.com has made every effort to accurately display colors, the actual colors
you see will depend upon your monitor and therefore can only provide a basic reference
only. For best color match please request color samples prior to ordering.
If you have a problem with the
size of your sling, you should contact us immediately at 1.561.253.2650. Our customer service department will gladly make every reasonable
effort in adjusting the sling to make it the correct size. If Sunniland Patio is
responsible for making your slings incorrectly, we will gladly make adjustments at no
charge. If any additional labor fees are applicable, they will be determined on a case by
DESCREPANCY ADJUSTMENT & PRICING:
measuring on the part of Sunniland Patio
Sunniland Patio will make adjustments at no charge to slings purchased from us if the
error(s) in question were made in our shops. Request for adjustments must be made within
30 days from the date of invoice to be eligible for adjustments at no charge.
Error measuring on the part of the customer:
Fees from $10 to $20 per sling will be assessed depending on the extent of alterations
if the measuring error is on the part of the customer. Any and all adjustments and
alterations to slings must be made within 30 days from date of invoice. If 30 days has
passed, the alteration fees will be determined by Sunniland Patio.
SUNNILAND PATIO BILLING AND RETURN
The total cost of SunniLand Patio replacement slings, padded slings or cushions will be
billed to the customer's credit card upon receipt of the order. SunniLand Patio
replacement slings are made to your specific requirements and can not restocked or resold.
Lead time for SunniLand Patio sling and cushion orders is 3-4 weeks.
All SunniLand Patio replacement slings are ordered directly from the SunniLand Patio
factory and drop shipped directly to you. It is essential that you measure the frame size
carefully prior to ordering. If you have any questions or are unsure what to order, please
contact us and we will be happy to help you determine the correct size. No returned goods
will be accepted without an RMA number as stated above.
If you have a problem with your
SunniLand Patio Replacement Sling order, contact Sunniland Patio immediately at 1.561.253.2650. It is best to order fabric samples prior to ordering to insure your
satisfaction as replacement slings are not returnable if you are unhappy with the fabric
you have chosen. While SunnilandPatio.com has made every effort to accurately display
colors, the actual colors you see will depend upon your monitor and therefore can only
provide a basic reference only. For best color match please request color samples prior to